{"title":"Customer service and real estate advertising","description":"\u003ch2\u003eLaw 10\/2025: What Changes for Real Estate Agencies and Buyers\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003eLaw 10\/2025 on customer service\u003c\/strong\u003e came into force on \u003cstrong\u003eJanuary 1, 2026\u003c\/strong\u003e, a regulation that significantly transforms the relationship between real estate agencies and their clients. At \u003cstrong\u003eAll4Flat\u003c\/strong\u003e, we explain everything you need to know to adapt to the new legal requirements.\u003c\/p\u003e\u003ch3\u003eWhat is Law 10\/2025 and who does it affect?\u003c\/h3\u003e\u003cp\u003eThis law regulates \u003cstrong\u003ecustomer service in the real estate sector\u003c\/strong\u003e and establishes new obligations regarding \u003cstrong\u003ereal estate advertising, information transparency, and consumer protection\u003c\/strong\u003e. It affects all agencies, developers, and individuals who offer properties for sale or rent in Spain.\u003c\/p\u003e\u003ch3\u003eNew obligations in real estate advertising\u003c\/h3\u003e\u003cp\u003eOne of the most relevant changes is the obligation to include clear and truthful information about the property in all real estate advertisements. Mandatory data includes:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eTotal property price (without hidden costs)\u003c\/li\u003e\n\u003cli\u003eUsable and built area\u003c\/li\u003e\n\u003cli\u003eValid energy performance certificate\u003c\/li\u003e\n\u003cli\u003eCadastral reference\u003c\/li\u003e\n\u003cli\u003eCharges and encumbrances on the property\u003c\/li\u003e\n\u003cli\u003eIdentification of the agent or agency (AICAT in Catalonia)\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eCustomer service: new quality standards\u003c\/h3\u003e\u003cp\u003eThe law requires companies in the sector to have \u003cstrong\u003eaccessible and effective customer service channels\u003c\/strong\u003e, with maximum response times and protocols for resolving complaints and claims. Agencies must prove compliance with these standards to the competent administration.\u003c\/p\u003e\u003ch3\u003eTransparency in fees and commissions\u003c\/h3\u003e\u003cp\u003eAnother key point is the \u003cstrong\u003eobligation to inform the client about agency fees\u003c\/strong\u003e before signing any intermediation contract. It is expressly forbidden to charge commissions not previously agreed upon in writing, thus reinforcing \u003cstrong\u003ebuyer and tenant protection\u003c\/strong\u003e.\u003c\/p\u003e\u003ch3\u003ePenalties for non-compliance\u003c\/h3\u003e\u003cp\u003eNon-compliance with Law 10\/2025 can lead to \u003cstrong\u003esignificant financial penalties\u003c\/strong\u003e, both for agencies and for individuals acting as intermediaries. Infractions are classified as minor, serious, and very serious, with fines that can reach €100,000.\u003c\/p\u003e\u003ch3\u003eHow does All4Flat adapt to Law 10\/2025?\u003c\/h3\u003e\u003cp\u003eAt All4Flat, we have been working with the highest standards of transparency and professionalism for years. All our advertisements include the legally required information, our fees are clear from the outset, and we have an agile and efficient customer service. \u003cstrong\u003eAICAT: 9349.\u003c\/strong\u003e\u003c\/p\u003e","products":[],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0983\/9172\/0200\/collections\/pexels-aysegul-v-2147556894-29654075.jpg?v=1776350017","url":"https:\/\/all4flat.com\/en\/collections\/ley-10-2025-publicidad-inmobiliaria-agencias.oembed","provider":"All4Flat","version":"1.0","type":"link"}